April 6, 2020

To my lovely customers, my Etsy store is still open (see link to shop above).

The World has changed in the past few months. We have to live differently but, hopefully things will return to normal in due time. 

The number of international flights out of Australia has dramatically reduced and this has affected mail delivery.

I am still able to go to our local post office but, due to COVID19 all international orders will be impacted by delivery delays depending on country border controls and air cargo flights etc.

For the larger bears who cannot travel as a large letter our cheapest rate of international parcel postage is now 'standard' which includes tracking (this may mean a slight increase in postage costs but tracking is now compulsory from Australia). Australia Post has temporarily suspended the cheaper 'economy' untracked parcel postage. 

I will still refund any shipping overages.

Australia Post has also stated that there may be slight delays within Australia due to higher than normal demands on their service.

Wherever you are, please know you are not alone, we are all in this together. Please be kind to yourselves and others, lets all get through this together.
Take Care lovelies xx Di and Woollybuttbears.