Terms and Conditions

 


Woollybuttbears creations are One-of-a Kind creations made by me (Di) in rural South Australia. 

They are not suitable for play or young children due to small pieces which could be choking hazards. 

My creations are ideal for more mature doll collectors, miniature enthusiasts and collectors. For the young at heart adult and those who can hear that inner child voice inside them. :0) Please look after my little treasures!! 

Some of my creations can take me hours to produce, particularly mohair bears and I try to price my items so they are affordable and realistic for you and me. I don’t expect artists to give me their work for free and I appreciate the time, effort and everything that goes into ‘handmade’. For that reason, I rarely run sales or give discounts or coupon codes etc so if you see something you like please don’t wait around because you think it might go on sale as it might just get bought by someone else. 

I do not charge for packaging or handling. 

I aim to post orders within 3 business days. 

Postage is through Australia Post. In 17 years of posting orders I have had one parcel go missing, which turned up a few weeks later.

Currently international postage to the USA, UK and Canada can take over 15 business days to be delivered. Living in a rural area I often find can add a day or two extra to delivery times. 

As the seller I am not responsible for any extra fees, custom charges etc. Please check those with your own postal service before you purchase. 

Should you end up paying excess postage I will refund anything over $1aud. Alternatively if you are purchasing multiple items contact me for a current postal quote. 

If postage is not listed for your country please contact me for a quote. 

I am unable to post parcels to some countries due to new laws. These are mainly European Union countries at present, ie: Spain, Austria, France and Germany. I can post my flat dolls that are letter sized. 

I will not refund for changes of mind, other refund reasons may be considered on a case by case basis, the buyer is responsible for returning the item in original condition and the buyer is responsible for any return postage cost. 

 I want you to be happy so if there is some reason you are not I would rather hear it from you and maybe we can work something out. 

 ♥♥♥Thank you for having a peep at my little world ♥♥♥ All designs, images and content Copyright © 2007-2024 Woollybuttbears