Policies, Terms and Conditions

Woollybuttbears' Shop Policies


Hello there I'm Di, owner and artist behind Woollybuttbears. All creations are handmade by me in a country town in South Australia. I love to create gifts and collectables that provide a smile. Each item is uniquely different.

**Please note: Woollybuttbears are not suited for children under 10 years due to the small materials used in making them. Please take care of them as they are not meant for play, but as a keepsake and collectable one of a kind artist creation. **


I use my Etsy store for sales and there is a link on my shop page. Or if there is anything you would like to purchase outside etsy I accept paypal payments, please contact me for details. 

Payment is required within 2 working days. If you are having difficulty paying please contact me.

I use paypal for payment. You do not have to sign up for paypal, but, you can use their system to pay via credit card.

I will also accept direct bank transfer within Australia (from major Australian banks only) or Australia Post Money Order (within Australia only). Please contact me if you prefer to pay via either of these for further info.

**please note that your order will not be posted until your payment clears***

Please only purchase if you are serious as I cannot refund money for changes of mind or cancellations.


We ship via Australia Post within 3 working days or your purchase payment clearing unless it is a custom order for which I will let you know specific details for delivery.

We provide a choice of postage rates including: Registered Post (recommended) or normal postage (at your own risk if item goes missing).

Your purchase will be posted to the address on the paypal invoice, please advise if you prefer shipping to another address.

We try to use as many recycled products as possible in the packing process so as to be more friendly to the planet. If an item needs to be made to order you will be notified of the time frame needed for me to complete this.

As a purchaser you are responsible for any custom duties payable in your country and please check with your countries import customs for any items that are not allowed to be imported.

Refunds and Exchanges

I like my customers to be happy but if you're not, please contact me within 48 hours of receiving your item.

At this time I am unable to offer refunds or exchanges for a change of mind ie: you don't like the colour, size etc. Please think seriously before you purchase.

I try to photograph items as clearly as possible but, computer monitor colours can differ.

As most of my items are individual pieces of art taking many hours to complete, refunds or exchanges will be made on a case by case basis but you must contact me within 48 hours of receiving the item.

If an item is accepted for refund/exchange the item should be returned to me at the purchasers cost in original as new condition. The item should be returned to me within 7 days.

I can take no responsibility for items not covered by registered post tracking/insurance which you must request when purchasing (unless included in the overall cost).

I can take no responsibility for items that go missing in the post unless they are covered by insurance and registered post tracking.

If your item does not arrive within 1 month (international) or 2 weeks (within Australia) please contact me. I am unable to follow up items after this time. Refunds or Exchange are only offered to items that have been insured or have registered post.

I am really happy to try and address any concerns you might have, please contact me in the first instance as soon as possible. Thankyou.

Additional Policies and FAQs

I provide a layby/lay-away service through paypal. I charge an initial deposit amount of between $25 - $30aud. (this is non-refundable should you change your mind).

After this regular invoices will be sent to you via paypal for an agreed amount (ie: $20, $30, $40) in either a weekly, fortnightly or monthly period as agreed to.

Item to be paid for within 2 months.

I am pretty flexible so if you have any questions please contact me and I'll be happy to help. I know life gets busy sometimes and things happen, please contact me if you are having difficulty with payment.